Contact Us
Opening Hours:
Monday – 09:00 – 14:00
Tuesday till Friday – 09:00 – 17:00
Saturday – 10:00 – 16:00
Sunday – Closed
All Inquiries
For all service inquires, please fill out the form and we’ll get back to you as soon as possible.
We’ll be happy to answer all of your questions and make sure you have an amazing experience at our salon.
Frequently asked
questions
1. What services do you offer at your salon?
We offer a wide range of hairdressing services, including haircuts, styling, coloring, treatments, and specialized care for different hair types. Additionally, we provide professional academy courses for those looking to enhance their skills in hairdressing and beauty.
2. How can I book an appointment?
You can book an appointment through our website, by phone, or in person at our salon. We recommend booking in advance to secure your preferred time and date. Once your booking is confirmed, you will receive a confirmation email or message.
3. What is your cancellation policy?
If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. For academy courses, cancellations must be made at least 7 days before the course start date to be eligible for a partial refund. Late cancellations may result in a cancellation fee.
4. Do you offer gift vouchers?
Yes, we offer gift vouchers that can be used towards our hairdressing services and academy courses. Vouchers are available in various denominations and must be redeemed within the specified validity period. Vouchers are non-refundable.
5. How can I sign up for your academy courses?
You can sign up for our academy courses through our website or by contacting us directly. Our courses cover a range of topics from basic to advanced hairdressing techniques and are taught by industry experts. Enrollment is subject to meeting course prerequisites and availability.
6. What should I do if I have an allergic reaction to a treatment?
If you have any allergies or sensitivities, please inform us before your appointment. We may conduct a patch test to minimize the risk of an adverse reaction. If you experience any discomfort or allergic reaction during or after a treatment, please notify us immediately.
7. How do you protect my personal information?
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, secure payment processing, and access controls. For more details, please refer to our Privacy Policy.
8. Can I unsubscribe from your newsletter?
Yes, you can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any of our emails or by contacting us directly. We respect your privacy and will only send you communications with your consent.
9. What types of payment do you accept?
We accept various payment methods, including PayPal, debit cards, and other approved payment methods such as Klarna. Payment must be made in full at the time of booking or purchase unless otherwise specified.
10. What should I expect during my first visit to your salon?
During your first visit, you will receive a thorough consultation where we discuss your hair needs, preferences, and any specific concerns you may have. Our goal is to provide personalized service and ensure you leave feeling satisfied and confident with your new look.
